Working multiple positions at Country Terrace has prepped administrator for newest role

Administrator Christie Patterson says she’s looking forward to being part of the next chapter in the home’s history

One key strength Christie Patterson brings to the table as Country Terrace’s administrator is her firm knowledge of the Komoka, Ont. long-term care home and its residents.

In fact, Christie, who moved into her role three months ago, has held positions in two other departments at Country Terrace – nutritional care and life enrichment – before taking on the administrator role after former administrator Karen Dann retired in October.

Her wide range of experience during her 13 years working at Country Terrace has given Christie valuable insight that will help her in her new role, she says.

Recognizing the talents and strengths of team members with internal promotion has long been a hallmark of the organizational culture at OMNI Health Care, and this can positively impact relationships and resident care.

Christie, who previously served as the Country Terrace life enrichment co-ordinator, says when managers have strong a familiarity with everyone connected to the home, residents, their families and staff members have “a higher comfort level” because they are well versed in the home’s operations.

“You know the residents and you know how the home runs in general; you know the family members, which is a huge plus, and you know the staff,” she says.

“(Having worked in other departments) gives me an understanding of more than one department, and that it takes the team to run the home – everybody has a role in keeping this home going.”

Christie adds her previous experience at Country Terrace helped her move into her new role, and the Country Terrace team has been supportive in helping her transition.

Looking ahead, Christie says she’s looking forward to taking on new challenges and strengthening community connections with the home.

– This is Part 1 of a two-part story

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