Willows RCA provides makeovers, shares swimming pool

Aurora home names Rosalie Patchell ‘Everyday Hero’

Rosalie Patchell might be found scooting a resident into the beauty salon for an impromptu makeover.

The Willows Estate restorative care aide (RCA) does this because she knows which residents can’t afford the professional stylist.

On other occasions, Patchell will bring a group of residents to her home so they can enjoy her swimming pool.

The 84-bed Aurora long-term care home has recognized the RCA’s thoughtful gestures by naming her its “Everyday Hero.”

“She’s truly an everyday hero,” administrator Linda Burr said.

“Rosalie is one of those people who you just feel their presence. You don’t have to hear her voice, you don’t have to see her, you just feel the calming sense that comes over the residents and you feel her presence.”

Patchell has worked in her current role as RCA in the life enrichment department for about 10 years. She has been with the OMNI Health Care home for 30 years.

Patchell knows all of Willows Estate’s residents, their families and staff.

“If all of my front-line staff performed like Rosalie, we would be number-one plus because we’re already number one,” Burr said.

OMNI Health Care honoured staff members from its 18 long-term care homes during the organization’s second annual Awards and Recognition Night earlier this year at Fern Resort in Orillia.

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