West Lake Terrace staff has been by our side throughout the pandemic: family member

‘Things worked out very well because the staff were really helpful,’ says Wilf Durham

The husband of a West Lake Terrace resident is commending the home – and OMNI Health Care – for acting quickly to keep residents safe when the COVID-19 pandemic began and for providing important supports to residents and their families during the past 18 months.

Before the pandemic was declared by the World Health Organization in March 2020, Wilf Durham was visiting his wife, Marjorie, nearly every day at West Lake Terrace. When the pandemic began, “everything changed,” Wilf recalls.

After the pandemic was declared, long-term care homes across Ontario were immediately closed to non-essential visitors to keep everyone safe from the highly contagious COVID-19 virus.

While these protocols were necessary, residents and their loved ones were naturally missing each other. What made a difference, Wilf says, is the support the home provided residents and their families.

Wilf says the West Lake Terrace team went above and beyond to help facilitate video calls for residents and their family members, and that had a positive impact on everyone.

Wilf began communicating with Marjorie as often as he could through FaceTime, which, he says, “really helped.”

He adds that staff members helped Marjorie get comfortable with using the video conferencing platform, and their support made a difference.

“Things worked out very well because the staff were really helpful,” he says.

Wilf is also commending OMNI Health Care for the support the organization has shown West Lake Terrace during the pandemic. He says the home’s life enrichment co-ordinator, Janie Denard, has been quick to relay any information related to the pandemic to families.

“OMNI are doing a really good job,” he says. “They are getting all of this information through to Janie and she prints it out regularly and keeps (everyone) informed.”

Wilf is now an essential caregiver for Marjorie. Wilf visits Marjorie each morning and they are both benefiting from their time spent together, he says.

“It has been really good,” Wilf says. “We feel that we are having valuable time together.”

This is Part 2 of a two-part story. Click here to read Part 1.

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