(VIDEO) Embedding the notion of ‘how do we improve the resident experience’ in 2016

PETERBOROUGH, Ont. – OMNI Health Care president and CEO Patrick McCarthy says if he could give 2016 a name it would be the “Year of the Embeddedness.”

McCarthy explains that the year ahead will largely be focused on enhancing the resident experience through day-to-day processes and embedding the idea that team members from all levels of the organization need to be asking themselves “how do we do better? How do we make it happen for the resident? How do we improve the resident experience?”

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