The sister of a new Maplewood resident is applauding staff for their care during a challenging time

Betty Wagner says the Maplewood team has provided a safe, loving environment for her sister

Moving into a long-term care home is often a big change for new residents, and during a global pandemic there are even more changes to adapt to.

But the sister of a new Maplewood resident is applauding staff members at the Brighton long-term care home for making that transition seamless.

Betty Wagner says her sister, Carol, moved into Maplewood shortly before the World Health Organization declared the COVID-19 pandemic in March.

Betty says she and Carol received good vibes from Maplewood staff the day Carol moved in.

“My sister was greeted at the door by the warm smile, cheery voice and capable hands of a staff member,” Betty says in an e-mail to The OMNIway.

“The clothing we brought was whisked away to laundry for labelling. And since then she has received nothing but positive, loving care.”

After the pandemic was declared, Maplewood, along with OMNI Health Care’s other 17 long-term care homes, put protocols into effect limiting visits to only those that are deemed essential. Distancing and other safety measures were put in place as well.

But despite the challenge of not being able to visit each other in person, Betty and Carol have still been able to connect via FaceTime video conferencing that Maplewood has set up, and Carol’s family has been able to drop off packages for her. Staff members have also been in regular contact, Betty says.

Although the COVID-19 pandemic has created obstacles for residents and their loved ones, Betty says the Maplewood team’s efforts have lessened its impact.

Betty also credits the staff for diligently following the safety protocols.

“The test results are the proof in the pudding,” she writes. “There are no positive COVID-19 results among staff or residents. Families have received weekly (sometimes twice a week) newsletters from the administrator (Rachel Corkery) describing activities in isolation and straight-forwardly addressing our concerns.

“We appreciate her directness so much, and heard, in her writing, her excitement and happy relief when the results came in.”

With the weather getting warmer and sunnier, Maplewood staff members have been accompanying Carol outside recently, which has made a difference after more than two months indoors, Betty says.

Betty adds that Maplewood has a solid reputation in Brighton.

“I know the Brighton community has shown their gratitude to this wonderful (long-term care home) in many ways, (and) I add my ‘Thank you,’ Maplewood.”

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