Maureen Whiteside says the Springdale team has also been ‘very receptive’ to her mother’s needs
Maureen Whiteside recalls the swirl of uncertainty she experienced when the COVID-19 pandemic began in March 2020, only a couple of weeks after her mother moved into the Peterborough-area long-term care home.
“The whole world was in pandemonium, and Springdale shut everything done right away,” Maureen remembers.
Maureen’s mother lives in a private room at Springdale, and when window visits began the home’s staff members would assist her mom to ensure she could have visits with her loved ones standing outside. This offered a valuable measure of comfort, Maureen says.
Since residents’ loved ones could not enter long-term care homes at the start of the pandemic, communication was important during the first few months.
Maureen’s mother, who is 98, had recently learned how to use a cellphone she was given. The cellphone became an important communication tool for Maureen and her mother during this time, and Springdale staff members helped ensure the communication between Maureen and her mother stayed constant.
For example, if Maureen didn’t hear from her mother or if her phone calls went unanswered, Maureen would call Springdale and staff members would check to make sure her mother’s cellphone was charged and switched on.
Staff members would regularly charge her mother’s phone to ensure the battery was always full, Maureen says.
Maureen says the phone her mother uses is an older flip-phone which some of the younger staff members were unfamiliar with. Life enrichment co-ordinator Sonia Murney typed instructions for them detailing how to use the phone, Maureen says.
“It has made a huge difference,” Maureen says of staff members’ efforts.
Maureen adds that correspondence between her and the Springdale team has been top-notch and everyone has been “very good at responding, either by telephone or by e-mail.”
Maureen says one of Springdale’s greatest strengths is that staff members are cognizant of her mother’s needs and are always willing to help.
“Doing things as simple as plugging in her cellphone or having her radio tuned to the classical station she likes (are examples of this),” she says. “They are very receptive to small tasks as well as large tasks. I would have to say that my mom is well looked after.”
– This is Part 1 of a two-part story.
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