Streamway’s Everyday Hero exemplifies resident focus and going above and beyond

PSW Valerie Baggaley’s co-workers commend her for everything she does

Valerie Baggaley, a seven-year team member at Streamway Villa, has been named the Cobourg long-term care home’s 2017 Everyday Hero.

Streamway Villa’s 2017 Everyday Hero Award recipient, Valerie Baggaley (left), is seen here holding her award alongside administrator Kylie Szczebonski (centre) and OMNI Health Care chief operating officer Shawn Riel (right).

Valerie, a personal support worker (PSW), was nominated by former life enrichment aide Nancy Williams, who retired in March, and the Streamway Villa nurse management team.

Her peers were unanimous in describing why they nominated Valerie for the honour. They say Valerie’s resident focus and compassionate caring, coupled with the fact she’s always going above and beyond her job description, are the reasons why she was nominated.

“(Valerie has) a kind and caring approach (and a) never-ending smile,” Nancy says.

Nancy says Valerie will often buy flowers and arrange them in vases in the dining room. She will also make CDs at home and bring them to Streamway Villa for everyone to enjoy.

“Valerie also spends her own time in providing supplies for individual residents with limited funds,” Nancy adds. “She will buy supplies, movies and treats for bingo prizes.”

In a letter of nomination, Streamway Villa’s nurse management team says Valerie is always willing to participate in educational services, adding the PSW has demonstrated consistent interest in Behavioural Supports Ontario (BSO) training to help mitigate agitation in residents with cognitive impairment.

Valerie also takes it upon herself to mentor new employees and will work through the orientation process for new team members, her co-workers say.

“Her calm approach, critical thinking and quick solutions have helped many new staff members feel a sense of belonging and purpose when managing residents with responsive behaviours,” they say.

“She always dedicates her time to bringing hope, purpose and belonging to new staff, residents, families and co-workers.”

The Everyday Hero Award is given out annually by each of OMNI Health Care’s 18 long-term care homes to recognize staff members who demonstrate extraordinary dedication to residents and co-workers.

OMNI announced this year’s recipients of the Everyday Hero, Inspired Leader and Elisabeth Hinton Memorial awards at the Quality Forum in Calabogie, Ont. in May. Managers from OMNI’s long-term care homes were presented with the names of the award winners. Homes are presenting the awards during their own ceremonies.

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