Streamway Villa demonstrates focus on enhancing quality and celebrating its people in 2016

Streamway Villa BSO-RPN Sarah Wilson (left) is seen here holding the Elisabeth Hinton Memorial Award, alongside the home’s administrator and DOC Kylie Szczebonski in June. Sarah presented a case study on

Streamway Villa BSO-RPN Sarah Wilson (left) is seen here holding the Elisabeth Hinton Memorial Award, alongside the home’s administrator and DOC Kylie Szczebonski in June.

Streamway Villa had a monumental year in 2016 showcasing the commitment to enhancing quality of life for residents, as well as celebrating those who live and work at the Cobourg long-term care home.

Streamway Villa staff members are seen here gathering for a quality improvement huddle on Jan. 28.

Streamway Villa staff members are seen here gathering for a quality improvement huddle on Jan. 28.

In January, Streamway Villa began having “quality improvement huddles” to help enhance quality of life for residents. Each morning, all staff members from each department gather for five to seven minutes to focus on areas of quality improvement and building staff morale and engagement.

The goal of the huddles is to improve quality care for residents while engaging all staff members in the importance of quality in a long-term care setting and valuing everyone’s input in the process.

The huddles also aim to underscore the value of being resident-focused. In other words, no matter what a staff member may have to do in a day in terms of paperwork, for example, caring for residents must always come first.

“We want people to realize that, yes, we have tasks to do, but we’re taking care of people, so people come first before the task,” administrator Kylie Szczebonski said in January.

In June, Streamway Villa hosted a special celebration to acknowledge the recipients of the home’s Everyday Hero and Inspired Leader awards, as well as the recipients of two unique OMNI Health Care awards: the Elisabeth Hinton Memorial Award and the Lifetime Achievement Award.

Resident Frances Gage received OMNI’s first Lifetime Achievement Award, which is given to residents who have made substantial contributions to their communities. Frances is regarded as one of Canada’s most prolific sculptors. She has created hundreds of pieces – many of them commissioned works gracing public spaces.

Registered practical nurse and Behavioural Supports Ontario specialist Sarah Wilson received the Elisabeth Hinton Memorial Award, which is given annually to a nursing staff member who demonstrates excellence in nursing and exhibits kindness and caring in everything he or she does.

The award is named after Elisabeth Hinton, the first director of nursing at Garden Terrace, an OMNI long-term care home in Kanata. A highly skilled, patient and calm nurse leader who carried herself with tremendous class and professionalism, Elisabeth passed away in 2007.

“Sarah deserves this award because she represents what Elisabeth Hinton was,” said Aimee Merkley, OMNI’s western director of operations, during the award presentation. “The nursing managers nominated Sarah for the Elisabeth Hinton Memorial Award because she goes above and beyond the call of duty for OMNI, Streamway Villa and the residents.”

Streamway Villa has also continued involvement with the Music and Memory program. The program trains people how to use personalized playlists loaded into iPods and related digital audio systems that help those living with cognitive impairment to reconnect with their environment through music-triggered memories.

Streamway Villa resident Marion Carey listens to music on an iPod.

Streamway Villa resident Marion Carey listens to music on an iPod.

Streamway Villa’s Music and Memory program has been an excellent tool to help the home curb the administration of antipsychotic and antidepressant medications, as well as reducing sundowning and increasing socialization among residents with cognitive impairment.

In September, The OMNIway featured a video series on the success of the program. Resident Marion Carey and her son, Scott Tuttle, are featured in the video series. Music, Scott says, has always been important to Marion, who is enjoying listening to Johnny Cash on an iPod. (You can watch the video by clicking here)

Residents and their families have attested to the quality of life Streamway Villa brings people. Earlier this year, OMNI conducted a resident and family member satisfaction survey of its 18 homes. Of those surveyed at the home, 94.4 per cent said they were satisfied with Streamway Villa, which had the third highest satisfaction score of OMNI’s 18 long-term care homes.

While Streamway Villa may be an older home, it is also a home with character and staff members are dedicated to residents.

“We focus on what we are good at,” Kylie said. “A building doesn’t make us better; it’s the people within the walls. It’s the quality-driven goals. … (It’s) maintaining positive relationships with our residents with excellent care.”

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If you have feedback on this story, please call the newsroom at 800-294-0051, ext. 23, or e-mail deron(at)axiomnews.com.