Residents’ Bill of Rights educational sessions helps keep quality at the forefront: LEC

Educational sessions with staff have wrapped up; sessions with residents to start in November

Frost Manor has been educating its team members on the Residents’ Bill of Rights to ensure everyone understands the bill’s importance. The next step will be educating residents on the Bill of Rights so people living at the Lindsay long-term care home know what their rights are. This initiative ties in with OMNI Health Care’s commitment to quality and quality improvement, notes life enrichment co-ordinator (LEC) Lyndsay Irwin.

Frost Manor life enrichment co-ordinator Lyndsay Irwin and residents’ council president Diane Hickman, pictured above, are educating residents and staff members at the Lindsay long-term care home about the Residents’ Bill of Rights.

Lyndsay says the Ontario Association of Residents’ Councils conducted a study to determine if the Residents’ Bill of Rights was working. What the organization discovered is that there was a disconnect between residents and long-term-care home staff members when it came to understanding what the Bill of Rights is.

Lyndsay and Frost Manor residents’ council president Diane Hickman got together to create information sessions with staff members based on the issues that were most important to residents, including privacy, participating in decision making, and respect and dignity.

“We had a lot of discussion on how to improve communication between residents and staff to make sure residents are always receiving the best care,” Lyndsay tells The OMNIway.

Following the eight sessions Diane and Lyndsay had with staff members, the pair is going to be working on sessions to inform residents about the Bill of Rights.

Staff members already go through the bill every month at residents’ council meetings, but Diane and Lyndsay want to highlight its key points for residents so they understand how the bill empowers them.

They will outline what residents are allowed to do and what they’re allowed to ask for. For instance, some residents may not be aware that they can request to speak with their doctor in private, Lyndsay notes.

“Hopefully, that will be a really empowering session as well,” she says.

The sessions with residents are expected to start in November.

This is Part 2 of a two-part story. Click here to read Part 1.

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