Frost Manor

OMNI support, training and networking helped prepare Frost administrator for new position

Neil MacDonald also says his previous experience as the Riverview NCM has been an asset

Neil MacDonald says support from OMNI Health Care, the training he’s been provided and the networking opportunities he’s received as an OMNI team member have helped prepare him for the administrator position at Frost Manor.

Neil became administrator at the Lindsay, Ont. long-term care home April 8. Prior to becoming administrator, Neil worked as a dietary aide/cook at Frost Manor and served as the nutritional care manager at Riverview Manor in Peterborough.

Along his career path, Neil says OMNI has been supportive on many levels. He has also taken advantage of the educational opportunities the organization offers.

As an attendee of OMNI’s Quality Forums, Neil says he’s learned a great deal from the variety of sessions offered and from the networking opportunities that are part of the events.

“(OMNI has) supported me through many steps of education in preparation to become administrator in the home, they have really supported me along each step of the way,” Neil tells The OMNIway.

“Furthermore, having the ongoing networking and education at the OMNI manager forums and having those sessions and meeting other administrators in the homes was very advantageous and has helped build a lot of skills and knowledge.”

Neil says he has also worked closely with the OMNI home office team and “learned so much” as he transitioned into his new role.

“They are so easy to communicate with (and) they are always just a phone call or an e-mail away to show their support and guidance,” he says of the home office team.

Having spent several years working in OMNI homes has also helped Neil acclimatize to his new role, he says.

Neil says he’s worked with “very good administrators in several different homes” and garnered a wealth of knowledge by observing their leadership skills.

His time as NCM has also provided the skills needed to build a strong team and work with others towards the ultimate goal of creating a high-quality living experience for residents.

“As far as (being an NCM), I was part of a successful team working to achieve a common goal, and I think translating that skill set to this one has been really beneficial,” he says.

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