New Facebook page is keeping Streamway Villa family members engaged

Life enrichment team members update the private page regularly with photos and videos of residents enjoying life at the Cobourg LTC home

Streamway Villa is using Facebook to keep residents’ family members updated regularly on the activities and programs their loved ones are participating in at the Cobourg, Ont. long-term care home.

Knowing residents’ families are interested in the activities their loved ones participate in, life enrichment co-ordinator Laurie Kracht and life enrichment aide Chelsea Tinney created the page, which they administer and is only seen by residents’ families and powers of attorney, to fill this need.

Laurie and Chelsea upload photos and videos of socially-distanced activities and of the residents themselves to keep families up to date during the global COVID-19 pandemic.

Family engagement on the Facebook page has been strong, Laurie says, adding family members often provide content to share.

“Families have started sending us pictures through Facebook Messenger, and we started posting those, and we’re getting e-mails left, right and centre (from family members) saying they love the page,” she tells The OMNIway.

“I’ve had comments from family members saying (the Facebook page) makes them feel like they’re there and they know what’s going on.”

Aside from being a conduit for family members to see what’s going on at Streamway Villa, the Facebook page is also a way for them to engage with each other, Laurie says.

“It’s turning out amazing,” she says.

“(The Facebook page) keeps the family members involved in the home, and we tell them about upcoming events and things like that, and if they have anything they want to post they can do so on the Facebook page.”

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