Going above and beyond for residents is the OMNI way

Recent stories highlight the dedication team members have for the residents they serve

Residents are at the centre of everything OMNI Health Care team members do, and going above and beyond the call of duty to enhance the quality of life for residents comes with the territory.

In fact, it’s all part of a day’s work in OMNI homes.

When Jean Trombley, the wife of Burnbrae Gardens resident Frank Trombley, was getting ready to celebrate her 89th birthday in May, Lauren Farnham, a life enrichment aide at the Campbellford, Ont. long-term care home, organized a pandemic-safe reunion for the couple, who had not had a face-to-face visit in 14 months.

Frank, 93, said he was lost for words when asked how it felt seeing his wife of 42 years for the first time in more than a year.

“I’ll tell you right now, I’ll never forget this for the rest of my life, and I don’t think my wife will ever forget it either,” he said.

“How do you explain how you feel after having not seen your wife for months? It was just tremendous.”

Springdale Country Manor resident Lillian de Bassecourt turned 101 on May 21, and team members at the Peterborough-area long-term care home helped her celebrate with a build-your-own pizza luncheon provided to her and other residents.

Lillian had “a wonderful time” celebrating her special day with residents and staff members, said Sonia Murney, Springdale’s life enrichment co-ordinator.

Aside from the pizza luncheon, which also featured ceasar salad, Canadian maple ice cream and beer for everyone, Lillian received flowers and a window visit from her local family members.

Lillian recently moved into a new room at Springdale Country Manor. Sonia says Lillian’s new room provides her with a “beautiful view” of the home’s back courtyard. Lillian enjoys watching birds eat at the feeder and looking at the flowers.

“She can also see the hills and the green farmers’ fields, and she just loves looking at the scenery,” Sonia said.

Meanwhile, at Pleasant Meadow Manor, team members provided the ladies living at the Norwood, Ont. long-term care home with a day of pampering just before Mother’s Day.

On their own time and at their own expense, care assistant Jamie Cochrane and personal support worker Jeanette Davis organized a spa day for the residents on May 7, the Friday before Mother’s Day.

Kim Williams, the life enrichment co-ordinator at Pleasant Meadow Manor, says Jamie and Jeanette transformed the home’s hairdressing salon into “a lovely, warm, relaxing and welcoming spa room.”

The spa Jamie and Jeanette provided residents included facial treatments to cleanse and exfoliate skin, and manicures to get nails looking their best.

Jamie and Jeanette practised COVID-19 safety measures to keep everyone safe, Kim notes.

“Our ladies loved it,” Kim said.

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Photo caption: Burnbrae Gardens resident Frank Trombley and his wife, Jean, sit outside the Campbellford long-term care home on May 24.