Frost Manor

Frost Manor keeping family council, volunteers up to date on the latest news

Given the changes happening in the long-term care sector due to the ongoing COVID-19 pandemic and the fact that family councils have not been able to meet inside long-term care homes since March, Frost Manor has been keeping its family council members and volunteers up to date on the latest news at the home.

The life enrichment team has been sending the monthly activities and special events calendar to family council members and volunteers “to keep the conversations flowing,” says life enrichment co-ordinator Lyndsay Burton.

Family council and volunteers are particularly interested in activities, events and programs, so the team wanted to keep everyone in the fold, she adds.

Lyndsay says there are a few members of Frost Manor’s family council who have stayed on the council even when they no longer have a loved one living at the home. This, she says, speaks to the value of the connections family members make with the Frost Manor team.

“We talk about the programs and what we are doing in detail,” Lyndsay says. “I will send a copy of our newsletter, especially if they don’t have a resident living here anymore because they’ll be missing those things.”

Additionally, the team will e-mail updates about what is going on in the long-term care sector as well as changes related to the COVID-19 pandemic to keep everyone informed.

Looking ahead, Lyndsay says the Frost Manor team plans to explore new ways to connect with family council and volunteers while safety restrictions remain in place.

“We will be looking into an option of doing video calling meetings with our family council, just to keep connected and keep that camaraderie there,” she says.

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