Forest Hill’s resident-centred culture shines through for family member

Judy Wood, who is now an essential caregiver for her mother at the home, says she sees first-hand the lengths staff goes to for residents

Throughout the COVID-19 pandemic, Judy Wood says one thing has been clear for her about the people working at Forest Hill: they are focused on providing the best care possible for residents.

Judy’s mother has been a resident at the Kanata, Ont. long-term care home for about three years. When the pandemic began in March 2020, Judy says staff members immediately made sure residents and their families kept in touch through frequent phone calls and video conferencing sessions.

“We could see that they really cared for the residents and they felt the challenges that exist when loved ones are not able to visit and give (residents) that social connection and how important it is for the residents,” she tells The OMNIway.

As an essential caregiver who is often at Forest Hill with her mother, Judy says she sees the Forest Hill team providing high-level care to residents every time she is at the home.

“The people there care,” Judy says. “The nursing staff will go out of their way to bring things to residents, to talk to residents. They make sure that there is one-on-one time with each resident.”

Once family members of Ontario long-term-care home residents were able to become designated essential caregivers for their loved ones, Judy says she “jumped at the chance.”

Becoming an essential caregiver meant Judy could regularly visit her mother at Forest Hill after meeting all the requirements.

After many months of not being able to see her mother in person at Forest Hill, Judy says being an essential caregiver for her mom has been comforting.

“Just to be able to spend time with my mom, to chat with her, to bring her in her favourite candy, or telling her about what the rest of the family has been doing, has meant a lot,” she says.

Judy says being an essential caregiver for her mother has also provided opportunities to become closer with the Forest Hill staff members.

“We are all experiencing (the pandemic) together – (the staff) also have a home life with families and (the pandemic) has been affecting them too,” she says.

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