Forest Hill’s Jayme Drainville ‘truly exemplifies what it means to be a PSW’

Forest Hill PSW Jayme Drainville is pictured holding her Everyday Hero Award.

Jayme was recently presented with Forest Hill’s Everyday Hero Award for her dedication to her colleagues and the residents she cares for

Since joining the Forest Hill team in May 2017, personal support worker (PSW) Jayme Drainville has been a staff member who can always be counted on, says Anna Gagnon, the Ottawa-area long-term care home’s nursing administrative services manager.

Jayme started her position at Forest Hill shortly after completing her PSW studies. She has a part-time day position on the first floor but is always willing to take extra shifts and often works full-time hours on all five floors, Anna says.

“She quietly goes about her day, providing quality care to our residents in a kind, compassionate and respectful manner,” Anna says of Jayme.

“She truly exemplifies what it means to be a PSW and she has proven to be a valued member of the team.”

The Everyday Hero Award annually recognizes OMNI Health Care employees who demonstrate OMNI’s mission, vision and values in the workplace, while demonstrating kindness and caring in everything they do.

Anna says Jayme is always eager to help her co-workers on the floor when there are staff shortages. In fact, team members often request to work with her because they’re confident in Jayme’s abilities, she adds.

“She truly understands what it means to be a PSW and she takes her responsibilities seriously,” Anna says.

“We believe that someone like Jayme needs to be recognized for her competent and consistent quality care. Acknowledgement of Jayme’s efforts as OMNI’s Everyday Hero is not only rewarding to her, but it will also help us to retain, inspire and motivate other wonderful staff who often do not receive or expect a thank you for their compassionate care that they deliver on a daily basis.”

Jayme received her Everyday Hero Award on Oct. 18 during a pancake breakfast the home hosted that doubled as an awards ceremony. The Inspired Leadership Award was also handed out at this time (story to follow).

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