Two Woodland award recipients are all about resident focus


Linda Gadbois and Keryn Crawford honoured for their long-standing commitment

Tuesday, July 15, 2014 — Deron Hamel

When nursing administrative services manager Kim Lama talks about Linda Gadbois and Keryn Crawford, she speaks of two long-standing Woodland Villa team members who give their all for the residents they serve.

And it’s because of their dedication to residents at the Long Sault long-term care home that Gadbois and Crawford were recognized with Woodland Villa’s Inspired Leader and Everyday Hero awards, respectively.

Lama says Gadbois, the home’s environmental services manager, is an “amazing leader.”

“Linda has been here since pretty much the doors opened and she’s amazing,” says Lama, who was one of the team members that nominated Gadbois and Crawford for the awards. “Linda is good to her staff, she’s hands-on and she more than willing to help others.”

The Inspired Leader award acknowledges employees who consistently motivate, inspire and enable others to provide the kind of care that benefits residents in every aspect of their lives.

Crawford, a staff member in the environmental services department, has worked at Woodland Villa since November 1985.

Lama says what makes Crawford stand out as an Everyday Hero is her cheery personality.

“She’s always got a personality on her face and the residents just love her,” Lama says. “She’s got a good rapport with residents. The residents love her and the staff members all love her and if you need something she’s always there.”

The Everyday Hero program is running at OMNI Health Care’s long-term homes. The initiative began nine years ago to recognize employees’ hard work and dedication to residents.

Staff members and managers from OMNI’s 18 long-term care homes were honoured with Inspired Leader and Everyday Hero awards at the organization’s annual managers’ forum in May.

If you have a story you would like to share with the OMNIway, please contact newsroom at 800-294-0051, ext. 23, or e-mail deron(at)

If you have feedback on this story, please call the newsroom at 800-294-0051, ext. 23, or e-mail deron(at)

Local media highlights Woodland pet-therapy program

The Cornwall Standard Freeholder story about Woodland Villa volunteer Bridget Le Touze and her St. John Ambulance therapy dog, Finnigan.

The Cornwall Standard Freeholder story about Woodland Villa volunteer Bridget Le Touze and her St. John Ambulance therapy dog, Finnigan.

LEC commends newspaper for coverage of important initiative

Tuesday, February 25, 2014 — Deron Hamel

Woodland Villa life enrichment co-ordinator (LEC) Lisa Doran is applauding a local newspaper for recent articles highlighting the Long Sault home’s pet-therapy program.

The Cornwall Standard Freeholder recently published feature stories about how volunteer Bridget Le Touze and her St. John Ambulance therapy dog, Finnigan, visit the home’s residents every two weeks.

Le Touze and Finnigan recently received the Cornwall District Kennel Club trophy for completing the most volunteer hours in the region. The duo also was awarded the St. Joseph’s Continuing Healthcare Centre trophy, which recognizes the team that best represents the St. John Ambulance Therapy Dog Program.

The newspaper wanted to publish a story with a photograph of Le Touze and Finnigan volunteering, and wanted to conduct the interview while the pair was volunteering. Le Touze suggested Woodland Villa, so reporter Lois Ann Baker stopped by during the home’s pet-therapy program one day.

“I really enjoyed the story,” Doran says.

“She said we’re a friendly home and that they enjoy coming here. It was an honour for us, too, (because) we really enjoy having them come here.”

Doran says the pet-therapy program brings a lot of value to residents. When Le Touze and Finnigan are at Woodland Villa, they circle the home, visiting rooms that are marked with a paw print. This sign means residents have requested a visit.

Doran says the atmosphere is always upbeat when Le Touze and Finnigan visit. In fact, many of the home’s 111 residents look forward to the program.

To qualify as a therapy dog, Finnigan went through a lengthy training program. Finnigan has a gentle nature and responds well to residents, Doran says. “The residents are happy when they see an animal come in, and Finnigan is a very friendly dog.”

The St. John Ambulance Therapy Dog Program’s website explains the positive impact animals can have on people with cognitive impairment.

“Through petting, affection, and regular visitation of a dog, patients/residents find peace in the gentle contact with the dog and in its quiet presence,” the site says. “(People) talk more to others, participate in activities, eat and sleep better, smile more. As a result their quality of life is improved.”

If you have a story you would like to share with the OMNIway, please contact newsroom at 800-294-0051, ext. 23, or e-mail deron(at)

If you have feedback on this story, please contact the newsroom at 800-294-0051, ext. 23, or e-mail deron(at)

Residents’ individual rights top of mind at Woodland


‘A couple wanting to explore a bit has that right’

Monday, January 27, 2014 — Natalie Hamilton

Long-term care residents have the right to explore their feelings and can and do pursue relationships in their own home, an administrator says.

When asked what’s top of mind when it comes to sexuality and safety in long-term care, Woodland Villa administrator Michael Rasenberg says it’s “the individual rights of residents.”

“It’s such a fine line as to what rights they have in regards to their feelings and (interactions) between each other,” Rasenberg says.

“A couple wanting to explore a bit has that right, as long as they’re consenting and it’s in an appropriate setting.”

Woodland has a few married couples residing at the 111-bed long-term care home in Long Sault, Ont. Some spouses share rooms, others do not. When they visit each other, what they do behind closed doors is up to them, Rasenberg says.

However, the feelings between male and female residents aren’t always mutual. Occasionally staff members at the home find themselves in a position where a relationship or the desire for a companionship poses an ethical dilemma. In such cases, Rasenberg says the home turns to OMNI’s corporate document, The OMNIway Ethical Framework, for guidance.

For instance, questions arise when a resident is approached by another resident and it’s evident the first resident is not welcoming those advances. When it’s clear the affection isn’t shared by both individuals, it must be investigated from a safety perspective, the administrator says.

If there’s a case involving two consenting residents but a power of attorney who is displeased with the relationship, the home airs on the side of the residents. In one situation, residents said to staff “our rights aren’t being respected here’ – and they’re right. We talked about their rights and set some parameters from a safety aspect and it’s worked out well,” Rasenberg says.

Men and women living together, coupled with cognitive impairment, can present a host of moral, ethical, safety and security issues.

The OMNIway is taking a closer look at sexuality and safety in long-term care. Through a series of stories, interviews and videos, Axiom News is exploring the rights, risks and regulations related to the issue of sexuality and safety.

Stay tuned to the OMNIway for stories unpacking these issues.

If you have feedback on this article or a story idea to share, please e-mail natalie(at) or call Axiom News at 800-294-0051.

A ‘true love story’ at Woodland Villa

Collaboration reunites husband and wife

October 7, 2013 — Deron Hamel

A husband and wife have been reunited at Woodland Villa, thanks to collaboration between the Cornwall-area long-term care home, a hospital and the regional Community Care Access Centre (CCAC).

Life enrichment co-ordinator Lisa Doran says residents Gaston and Molly Duchesneau have been living happily together since Sept. 9 when Gaston moved into Woodland Villa.

Gaston-Molly Duchesneau

Reunited: Gaston and Molly Duchesneau are happy together at Woodland Villa.

After Molly moved into the home in early August, the couple didn’t know if they would ever be able to live together again, but the efforts of resident services co-ordinator Denise Partridge, The Ottawa Hospital and Champlain CCAC resulted in the couple reuniting.

The three parties put “a lot of work” into making sure the Duchesneaus would be reunited, says Doran.

Prior to the couple moving into Woodland Villa, Gaston was Molly’s primary caregiver, until he required surgery in Ottawa. During this time Molly moved into Woodland Villa but was concerned the change would mean she and her husband would not be able to live together again.

Doran describes the couple as a “true love story.”

“Molly was anxious all morning, pacing the halls, asking staff if he was actually coming or if something changed and he wasn’t able to come,” Doran tells the OMNIway.

“But let me tell you at 11:35 a.m., when the Ottawa civic transportation van pulled up, you could see Molly and staff jumping out of their skin, waiting in anticipation for him to come through the doors.

Doran says the entire Woodland Villa team is touched by the Duchesneaus’ story.

“It was pretty special to see them reunite again,” she says. “They’re taking care of each other again and life is grand for them. . . . It’s as though they were never apart.”

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