‘She is the glue that holds our home together,’ says colleague who nominated her
If there’s one thing Pleasant Meadow Manor office manager Sylvia Sanders does well it’s keeping everything at the Norwood long-term care home running like a proverbial well-oiled machine.
It’s for this reason that Susan Towns, Pleasant Meadow Manor’s clinical care/RAI co-ordinator, nominated Sanders for the home’s Inspired Leader award.
“She is the glue that holds our home together,” Towns says of Sanders.
In her nomination to OMNI Health Care home office, Towns cited Sanders’ key strengths. Her organizational skills, Towns says, are top-notch and, in her role as office manager, she ensures the home is staffed in all areas, and also offers “insightful discussion” in situations where different points of view are needed.
“She can handle any situation that arises, staying calm, cool and collected at all times, and I can’t imagine the home without her,” Towns says.
Another important strength Sanders brings to the table is her strong ability to communicate, Towns says.
“She’s a great communicator — she has a way of communicating with people that makes them understand things from a different point of view,” she says.
OMNI Health Care’s Inspired Leader award is presented to staff members from each of OMNI’s 18 long-term care homes. The accolade recognizes people who demonstrate outstanding leadership and dedication to their work. This year’s Inspired Leader awards were presented at OMNI’s managers’ forum at Fern Resort in Orillia in early May.
Sanders is the only office manager to receive an Inspired Leader award this year. Towns says the leadership role office managers play in a long-term care home is largely behind the scenes, so their work might sometimes go unnoticed.
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