Maureen Whiteside says both she and her mother are benefiting from the in-home visits they’ve shared in recent months
Since becoming an essential caregiver in March, Maureen Whiteside has been at Springdale Country Manor regularly to spend one-to-one time with her mother, an experience she describes as being “absolutely wonderful.”
Maureen says visiting her mother three times a week at the Peterborough-area long-term care home has meant a lot to both her and her mother.
“You can’t believe the difference,” Maureen tells The OMNIway. “(My mother) really appreciates the visits and always asks when the next visit is.”
Maureen’s mother moved to Springdale Country Manor only weeks before the COVID-19 pandemic began in March 2020. When the pandemic was declared by the World Health Organization, Springdale, like other long-term care homes across Ontario, put pandemic protocols in place immediately and restricted visitation.
While Maureen and her mom were not able to have in-home visits for months, they did have regular phone calls and window visits, but as Maureen says, nothing beats being with her mother in person.
During her regular visits with her mom, Maureen says she has witnessed the compassion Springdale team members show residents. She says staff members go out of their way to give Springdale a homey, family-like atmosphere.
“I like that they chit-chat with all the residents,” she says. “They have pet names for the residents and they just are very happy and comfortable talking with the residents. That’s a big comfort. … They try to make it homey.”
One thing residents have been missing since the pandemic began is in-home entertainment, but Maureen says the Springdale team “tries to make up for that with personal visits and camaraderie.”
Before moving to Springdale, Maureen’s mother lived at Riverview Manor, another OMNI Health Care long-term care home.
Maureen says her mother also received outstanding care while living at Riverview and wants team members at that home to know how much she appreciates the staff.
“Mom spent several months at Riverview before going to Springdale, and I would like to give kudos to Riverview as well,” she says. “They were absolutely awesome.”
– This is Part 2 of a two-part story.
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