OMNI manager’s case study to be used as part of coursework on crisis management

Ruzica Subotic-Howell used her experience as a DOC during the COVID-19 outbreak at Almonte Country Haven in 2020 as the focal point for her submission

A case study focused on crisis management that Ruzica Subotic-Howell created as part of the coursework for a training program aimed at long-term-care home directors of care (DOCs) and assistant directors of care (ADOCs) was so well received by the company offering the course that it will now be used as a component of the training program.

Ruzica, the director of infection, prevention and control at Garden Terrace, was enrolled in the DOC/ADOC leadership program offered by Silver Meridian, a Whitby, Ont.-based health-care consultancy firm, in 2020 while she was DOC at Almonte Country Haven.

The Silver Meridian DOC/ADOC leadership program is a certificate course that includes components focusing on the challenges nurse leaders face in long-term care homes and how they can overcome those challenges.

The program is offered to directors of care (DOCs) and assistant directors of care (ADOCs) or those who aspire to hold these positions in a long-term care home.

The case study Ruzica developed was based on her experiences working at Almonte Country Haven during the COVID-19 outbreak that impacted the home shortly after the pandemic was declared by the World Health Organization last March.

Ruzica’s case study largely focuses on the challenges the home faced, the approaches used to control the outbreak, what she learned as a nurse leader, and how she and others worked with stakeholders in a fast-paced, constantly changing environment to control a virus which, at the time, little was known about.

The written narrative Ruzica submitted garnered positive feedback from Silver Meridian. Silver Meridian said her submission was an “exemplary example of a crisis management case study” that demonstrated innovation and leadership, was well focused and proactive.

Ruzica says she’s honoured Silver Meridian asked to use her case study to help others learn.

“I was deeply, deeply touched, because I wrote about the real-time experiences that we were having at the time of the outbreak so that we would retain that knowledge,” Ruzica tells The OMNIway.

Ruzica says a major highlight of her case study was on the importance of teamwork during a crisis. During the COVID-19 outbreak at Almonte Country Haven, people working in all departments came together to share ideas and information to help everyone through a challenging time. This teamwork proved to be valuable in getting the home through the outbreak.

“It was unbelievable; the nursing team and all the other departments came together,” Ruzica says. “It had to be a team effort, and the bonds and relationships that were created were unbelievable.”

If you have a story you would like to share with The OMNIway, please contact the newsroom at deron(at)axiomnews.com.

If you have feedback on this story, please contact the newsroom at deron(at)axiomnews.com.

Colourful artwork spreads joy at Garden Terrace

The Ottawa-area LTC home recently received a piece of artwork through the Colourful Connections program created by a local church

Stittsville United Church launched a program in late 2020 to use art to bring cheer and inspirational messages to people across the Ottawa region during the COVID-19 pandemic. Garden Terrace has now been touched by one of the initiative’s random acts of kindness.

The Kanata, Ont. long-term care home recently received a piece of artwork through Stittsville United Church’s Colourful Connections program.

Through this program, the church works with community partners, including local artists of all ages, to provide artwork to people and organizations across the region.

The artwork Garden Terrace received is a four-by-eight-foot brightly coloured painting with the words “You Matter” featured prominently.

Garden Terrace team members have placed the piece in the home’s front lobby, so it has been getting lots of attention, says Kelly Peterson, the home’s interim life enrichment co-ordinator.

Kelly says the artwork Garden Terrace received is an example of how a kind gesture can have a positive impact on others during a challenging time.

“We all need some colour and inspiration of positivity during these times,” she tells The OMNIway.

“A friendly reminder that kindness and a smile go a long way.”

If you have a story you would like to share with The OMNIway, please contact the newsroom at deron(at)axiomnews.com.

If you have feedback on this story, please contact the newsroom at deron(at)axiomnews.com.

Garden Terrace residents and staff receive first round of COVID-19 vaccinations

‘We are so happy; it’s a relief and excitement’

Garden Terrace residents and staff members received their first round of COVID-19 vaccinations at the Ottawa-area long-term care home on Jan. 13.

More than 20 paramedics from the local public health unit were at Garden Terrace to administer the vaccinations on Thursday.

There were 138 Garden Terrace residents who consented to receive the vaccine. All of the home’s managers and many of the front-line staff members and essential caregivers also received immunizations.

There will be a second round of vaccinations performed at Garden Terrace in three weeks.

“We are so happy; it’s a relief and excitement,” Garden Terrace’s director of infection, prevention and control Ruzica Subotic-Howell tells The OMNIway.

“We have (most) of the residents vaccinated and that’s exciting, and all of the managers have been vaccinated as well.”

The COVID-19 pandemic was declared by the World Health Organization in March 2020. At the time of this writing, the Government of Canada website is reporting there have been 674,473 cases of people in Canada contracting the virus. The website reports that 17,233 Canadians have died as a result of COVID-19 infection.

The Government of Ontario says on its website that vaccinations will be crucial to curbing COVID-19 infection.

“(Vaccines) will be an important tool to help stop the spread of the virus and allow individuals, families and workers to safely resume normal life,” the website states.

“The coronavirus (COVID-19) vaccine does not cause a coronavirus infection. It helps to build up your immunity to the virus, so your body will fight it off more easily if it affects you.”

Ruzica commends Garden Terrace team members for planning Thursday’s visit from the paramedics with precision and ensuring the immunizations went smoothly and in a timely manner.

“Every single manager in every department was diligent and organized to make this a success,” she says.

If you have a story you would like to share with The OMNIway, please contact the newsroom at deron(at)axiomnews.com.

If you have feedback on this story, please contact the newsroom at deron(at)axiomnews.com.

Hallway music keeps Garden Terrace residents movin’ and groovin’

Garden Terrace resident Jack Dean is pictured here having a laugh during a hallway dance.

Garden Terrace team members are proving they can still provide a fun atmosphere to keep residents’ spirits high while maintaining important physical distancing protocols in the midst of the global COVID-19 pandemic. Read more

6-year-old boy raises $300-plus to support Almonte Country Haven team during outbreak

Six-year-old Lennox Donnelly, the grandson of Garden Terrace office manager Karen Paquette, is pictured here with macramé key chains he made and sold to raise money to support the Almonte Country Haven team.

Lennox Donnelly, the grandson of Garden Terrace office manager Karen Paquette, sold homemade macramé key chains to raise the money

Garden Terrace office manager Karen Paquette is a proud grandmother who just became a little prouder. Read more

Kanata restaurants and local business treat Garden Terrace team to meals

Garden Terrace staff members received more than 115 individual pizzas from Papa Sam’s restaurant on April 16.

‘Everyone is coming together, from front-line staff to our local businesses – it is beautiful to see and it is filling my heart with gratitude,’ says administrator

The Garden Terrace team has recently been on the receiving end of random acts of kindness from local businesses. Read more

Video thanks Garden Terrace team for keeping residents safe during pandemic

A family member of a Garden Terrace resident and her friend have created a video thanking staff members at the Kanata, Ont. long-term care home for the hard work they’re doing and the sacrifices they’re making to keep residents safe during the ongoing global COVID-19 pandemic. Read more

Door-decorating contest makes the festive season more festive at Garden Terrace

Garden Terrace team members and residents got into the Christmas spirit in December while embracing their creative talents by decorating room doors at the Kanata, Ont. long-term care home. Read more

Garden Terrace residents are growing healthy feed for parrot rehab and adoption centre

Collaboration between the home and Parrott Partners will provide a valuable service to some feathered friends

Garden Terrace has launched a collaboration with Parrot Partners, a nonprofit rehabilitation, training and adoption centre for parrots, that will see residents grow, harvest and prepare nutritious, organic herbs and vegetables to feed the birds in the organization’s care. Read more

Garden Terrace BSO champion’s work with residents earns her Everyday Hero Award

Garden Terrace

Sandra Goddard’s colleagues commend her thoughtfulness, dedication to residents and skills

Garden Terrace managers describe personal support worker (PSW) Sandra Goddard as a hard-working, resident-focused team member who is always looking out for residents’ best interests. Read more