BSO interventions improve Riverview resident’s home experience

Reluctant about their new home at first, the resident is now enjoying life at Riverview Manor

Riverview Manor’s Behavioural Supports Ontario (BSO) team recently helped a new resident transition to life at the Peterborough long-term care home after the resident faced challenges adjusting to their new environment.

The resident moved into Riverview Manor earlier this year and was experiencing agitation on their first day, explains BSO team member Sarah Plumpton.

The resident was refusing to take their medication and was upset and confused about being in a new home. Making matters more challenging, the resident had to spend their first days in isolation, due to an outbreak at the home.

Immediately, the BSO team stepped in to help the resident. Team members noticed the resident was finding it easy to open up to one BSO team member, personal support worker Karlie Phillips.

Karlie and the resident began building a rapport that was easing the resident’s anxiety.

The BSO team began creating best-care strategies for the resident on Day 1, Sarah notes.

The team found the resident required constant activities to keep preoccupied, so team members made a point of keeping the resident busy with activities they enjoy.

The resident also had a preference for being cared for by older staff members when it came to being administered medications or attending to activities of daily living.

“We also found that you really had to be conscientious of your body language; you had to be opening and welcoming, and we found your tone of voice had to be a certain way and that there were words you could not to say,” Sarah says.

The resident’s doctor also performed a medication review and changed the times of day when the resident’s medications were to be administered. This also had a positive effect on the resident, Sarah notes.

The resident’s agitation has eased since the BSO team began putting interventions in place. The resident has also become good friends with another resident, and this has also improved their experience at the home, Sarah notes.

“Everything is so much better now,” she says.

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