‘It would be great if we could clone her,’ says Kimberley Noftle
When Country Terrace housekeeping staff member Muriel Frank noticed residents congregating in a large area of the home, she thought the room needed something the residents could all enjoy.
So, using her own money, she bought the residents a large, flat-screen TV with a DVD player. This is one of the many acts of kindness Frank has committed for residents at the Komoka long-term care home, and it’s an example of why she’s deserving of the home’s Everyday Hero award, says clinical care co-ordinator (CCC) Kimberley Noftle.
“Now, in the afternoons, we can put on DVDs for the residents,” Noftle says. “Also, for those residents who are not ready to go to bed in the evenings, the nurses will bring them to the room so they can watch TV or DVDs.”
Noftle describes Frank as being “so kind and caring and loving to the residents,” noting that no matter how busy her day is she will always stop what she’s doing to take time to talk with residents.
“The amount of work that she can do is just mind-boggling,” Noftle says. “I don’t know where she gets the energy, or if she even has the energy, but she just does it, no matter what.”
Aside from her day-to-day work, Frank also volunteers when there are major event at the home, such as Christmas and Thanksgiving dinners, Noftle notes.
Frank is also known for making gift baskets that are raffled to raise funds for resident and staff events, Noftle says. When Country Terrace had curtains that needed to be hemmed, Frank volunteered to do the job.
“She does things like this all the time,” Noftle says. “It would be great if we could clone her.”
The Everyday Hero initiative began 10 years ago to recognize employees’ hard work and dedication to residents.
OMNI Health Care hosted an awards announcement at the managers’ forum in Kingston in May. Managers from OMNI’s 18 long-term care homes were presented with the names of the Everyday Hero and Inspired Leader award winners. Homes have been presenting the awards during their own ceremonies since.
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