Forest Hill’s office manager is always going above and beyond to make sure everything is running smoothly, says administrator
Office manager Kelly Desjardins demonstrates leadership by incorporating OMNI Health Care’s mission, vision and values into her work each day at Forest Hill.
It’s for this reason the Ottawa-area long-term care home’s administrator, Susan Bell, has nominated Kelly for Forest Hill’s 2017 Inspired Leadership Award.
Kelly received the award at a recent ceremony hosted at Forest Hill.
“What makes Kelly an Inspired Leader is not only her excellent work ethic, but the way she takes time out of her already busy day, without being asked, to help others: residents, co-managers and employees,” Susan explains.
“Kelly will go above and beyond her role and do whatever is needed to ensure that the home is running smoothly and (to make sure) the residents’, family members’ and employees’ needs are met.”
There are many examples Susan cites of Kelly going above and beyond the call of duty to help others. She helps with staffing. She will go shopping for residents. She monitors the employee vigil pager program and assists with IT problems.
Kelly also coaches new staff members and mentors other office managers in some of OMNI’s other long-term care homes, Susan says.
“Residents and employees know that they can depend on Kelly to assist them when needed,” she says.
“Kelly truly deserves (the Inspired Leadership Award) for her dedication to the residents, families and staff of Forest Hill.”
OMNI Health Care’s Inspired Leadership Award is presented to staff members from each of the organization’s 18 long-term care homes. The accolade recognizes people who demonstrate OMNI’s mission, vision and values. Inspired Leaders also possess outstanding leadership skills and are committed to their work.
OMNI announced this year’s recipients of the Everyday Hero, Inspired Leadership and Elisabeth Hinton Memorial awards at the Quality Forum in Calabogie, Ont., in May.
Managers from OMNI’s long-term care homes were presented with the names of the award winners. Homes are presenting the awards during their own ceremonies.
Personal support worker Maria Moskito received Forest Hill’s Everyday Hero Award this year. Click here to read Maria’s story.
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