Proximity of OMNI’s two newest homes creates opportunities

LG-Country Terrace Wildwood Proximity

Country Terrace and Wildwood Care Centre look forward to continuing collaboration

Since OMNI Health Care began managing Wildwood Care Centre in summer 2013, a strong bond has formed between the St. Marys, Ont. long-term care home and Country Terrace, say staff from both homes. Read more

Woodland Villa’s Country Fair brings fun and laughter

Community, family members contribute to event’s success

Woodland Villa’s annual Country Fair once again turned out to be a successful event, with a strong turnout and residents enjoying the various activities, says Lisa Doran. Read more

Woodland Villa the first OMNI home to have a physician assistant


Nancy Bonaparte bringing unique skill set to home

Monday, August 18, 2014 — Deron Hamel

SOUTH STORMONT, Ont. – Nancy Bonaparte is bringing a unique set of skills to Woodland Villa. Since May, she has been the only physician assistant working at an OMNI Health Care long-term care home, and her work is helping both residents and the home’s physician.

As a physician assistant, Bonaparte provides quick assessments and sometimes treatments for residents’ conditions which can avoid hospital transfers. This is important because transfers can have a detrimental effect on quality of life. Secondly, by having an in-house physician assistant, Bonaparte’s position lessens doctors’ heavy workloads.

The Canadian Association of Physician Assistants describes physician assistants as “academically prepared and highly-skilled health-care professionals who provide a broad range of medical services.”

There are some differences between physician assistants and nurse practitioners, which several long-term care homes utilize.

Firstly, physician assistants and nurse practitioners work under a different scope of practice. Nurse practitioners are much like “independent practitioners,” notes Bonaparte, while physician assistants work under defined supervision.

“It’s a new position,” says Bonaparte, who works half days at the home. “We’re basically physician extenders, so we always work under a scope of practice under the supervision of a physician. We assess and diagnose, we prescribe some medications, perform biopsies, we order lab and x-ray tests and interpret them.” I work here half days and in the clinic in the afternoons, except Fridays.”

Prior to coming to Woodland Villa, Bonaparte worked in a Kingston long-term care home. There, she says her position was well received

“The families and the residents loved the fact that they were getting seen quicker and probably more frequently, because we have more time than the doctors,” she says. “In long-term care, everybody loves having an extra set of hands.”

Janna Sabourin, Woodland Villa’s director of care, says Bonaparte adds an important contribution to the home.

“Every home should have a Nancy,” she says.

If you have a story you would like to share with The OMNIway, please contact newsroom at 800-294-0051, ext. 23, or email deron(at)

If you have feedback on this story, please call the newsroom at 800-294-0051, ext. 23, or e-mail deron(at)

People make the difference at Woodland Villa, couple says

Ron and Dorothy Clare are seen here relaxing in their private room at Woodland Villa.

Ron and Dorothy Clare are seen here relaxing in their private room at Woodland Villa.

Ron and Dorothy Clare discuss their favourite aspects of home

Monday, August 11, 2014 — Deron Hamel

SOUTH STORMONT, Ont. – Ron and Dorothy Clare have lived at Woodland Villa for the past year, and both husband and wife say what makes life great at the Cornwall-area long-term care home is the people.

Inside the home, the Clares say residents and staff members are a friendly bunch who facilitates a warm, welcoming atmosphere that is an ingrained part of Woodland Villa’s culture.

“The people here — all the people here — are really nice . . . and that’s an important thing,” Ron says.

Dorothy says the warm atmosphere is something she noticed from the day she and Ron moved into the home. Woodland Villa residents and staff members, she says, were quick to introduce themselves and make them feel at home.

“Everybody wants to know the new person who came in, and they always come to you to introduce themselves,” Dorothy explains. “Everyone meets everyone else very quickly.”

She adds that the many activities offered by the home’s life enrichment department provide an excellent forum for residents to interact and get to know each other.

The homey atmosphere the Clares have found at Woodland Villa extends to their private room, which is adorned with Ron’s elaborate carvings and paintings, and to the meals served.

Good food, the Clares say, is an important to them and to other residents, they say, adding choices are given to residents at every meal.

“They have a pretty good system here (for food service),” Ron says.

Another aspect of Woodland Villa life the Clares like is the home’s residents’ council. They say the meetings provide an outlet for residents to dialogue and have their voices heard.

“We’re asked if we want to see anything improved or if we want something done different,” Dorothy says. “And they listen.”

Do you have a story you would like to share with The OMNIway? If so, please contact the newsroom at 800-294-0051, ext. 23, or e-mail deron(at)

If you have any feedback on this story, please contact the newsroom at 800-294-0051, ext. 23, or e-mail deron(at)

Woodland DOC confident diabetes program will improve resident health


Janna Sabourin says order sets will make a long-term difference

Wednesday, August 6, 2014 — Deron Hamel

SOUTH STORMONT, Ont. – While it’s too early to report any firm data on its success at Woodland Villa, the home’s newly implemented diabetes program is expected to reduce the sick days of residents with the disease.

Janna Sabourin, the Cornwall-area long-term care home’s director of care (DOC), says the comprehensive diabetes program introduced by OMNI Health Care in 2013 and recently incorporated at Woodland Villa will create a system of best practices that can be used to improve diabetic health.

At the centre of the program is a group of evidence-based order sets addressing several aspects of diabetes care, including nursing assessment, dietary and foot care, and sick-day management. The assessments can be used when residents enter long-term care homes as part of the admissions process.

“We can actually look at it when our diabetic residents become ill (and know that) these are the things we have to do — I really like that order set to try to make the sickness last less time,” Sabourin says.

Sabourin and other Woodland Villa staff members have also completed training from the Canadian Diabetes Association to help ensure the program’s success.

“It was quite a learning experience for us. I think the tools that are there are great and the physicians are really getting on board with using it,” she says, adding Nancy Bonaparte, Woodland Villa’s physician assistant, has played a large part in the program’s implementation.

Sabourin says the ideal outcome for the program would be to see fewer hypoglycemic events and improved blood sugar control and the elimination of blood sugar-related complications in residents living with diabetes.

OMNI received a grant from Boehringer Ingelheim (Canada) Ltd. and Eli Lilly (Canada) Inc. in February 2013 to help make this diabetes strategy possible.  Assessments were done in each of OMNI’s 18 long-term care homes in areas including hypoglycemic events, numbers of residents with diabetes, and the time required to resolve issues related to diabetes.

Diabetes is a serious issue in long-term care, and its impact on quality of life is profound: fluctuating blood sugar brought on by diabetes can cause falls and the disease also poses challenges for wound care. Diabetes can also lead to cardiovascular disease and stroke.
By having better control of diabetes, residents can avoid hospital visits, which in turn improves quality of life while helping to reduce the burden on the acute-care system.

For example, a hypoglycemic event can take more than two hours to correct. If a hypoglycemic event happens when there’s a staff shortage, it compounds the stress level and can prolong treatment. But with the protocols, team members can quickly assess the situation and resolve it in a timely manner.

In short, the program provides precise information on what to do in a timely manner when blood sugar-related illness occurs.

“Basically, the order sets are streamlining everything to make sure that everyone is on the same page when it comes to ordering insulin (and) when it comes to ordering medications for diabetes,” Sabourin says.

“We’re hoping to see less hypoglycemic events with our residents. We’re hoping to get blood sugar under control and to eliminate any complications that will happen because of diabetes.”

If you have any feedback on this story, please contact the newsroom at 800-294-0051, ext. 23, or e-mail deron(at)

Two Woodland award recipients are all about resident focus


Linda Gadbois and Keryn Crawford honoured for their long-standing commitment

Tuesday, July 15, 2014 — Deron Hamel

When nursing administrative services manager Kim Lama talks about Linda Gadbois and Keryn Crawford, she speaks of two long-standing Woodland Villa team members who give their all for the residents they serve.

And it’s because of their dedication to residents at the Long Sault long-term care home that Gadbois and Crawford were recognized with Woodland Villa’s Inspired Leader and Everyday Hero awards, respectively.

Lama says Gadbois, the home’s environmental services manager, is an “amazing leader.”

“Linda has been here since pretty much the doors opened and she’s amazing,” says Lama, who was one of the team members that nominated Gadbois and Crawford for the awards. “Linda is good to her staff, she’s hands-on and she more than willing to help others.”

The Inspired Leader award acknowledges employees who consistently motivate, inspire and enable others to provide the kind of care that benefits residents in every aspect of their lives.

Crawford, a staff member in the environmental services department, has worked at Woodland Villa since November 1985.

Lama says what makes Crawford stand out as an Everyday Hero is her cheery personality.

“She’s always got a personality on her face and the residents just love her,” Lama says. “She’s got a good rapport with residents. The residents love her and the staff members all love her and if you need something she’s always there.”

The Everyday Hero program is running at OMNI Health Care’s long-term homes. The initiative began nine years ago to recognize employees’ hard work and dedication to residents.

Staff members and managers from OMNI’s 18 long-term care homes were honoured with Inspired Leader and Everyday Hero awards at the organization’s annual managers’ forum in May.

If you have a story you would like to share with the OMNIway, please contact newsroom at 800-294-0051, ext. 23, or e-mail deron(at)

If you have feedback on this story, please call the newsroom at 800-294-0051, ext. 23, or e-mail deron(at)

Local media highlights Woodland pet-therapy program

The Cornwall Standard Freeholder story about Woodland Villa volunteer Bridget Le Touze and her St. John Ambulance therapy dog, Finnigan.

The Cornwall Standard Freeholder story about Woodland Villa volunteer Bridget Le Touze and her St. John Ambulance therapy dog, Finnigan.

LEC commends newspaper for coverage of important initiative

Tuesday, February 25, 2014 — Deron Hamel

Woodland Villa life enrichment co-ordinator (LEC) Lisa Doran is applauding a local newspaper for recent articles highlighting the Long Sault home’s pet-therapy program.

The Cornwall Standard Freeholder recently published feature stories about how volunteer Bridget Le Touze and her St. John Ambulance therapy dog, Finnigan, visit the home’s residents every two weeks.

Le Touze and Finnigan recently received the Cornwall District Kennel Club trophy for completing the most volunteer hours in the region. The duo also was awarded the St. Joseph’s Continuing Healthcare Centre trophy, which recognizes the team that best represents the St. John Ambulance Therapy Dog Program.

The newspaper wanted to publish a story with a photograph of Le Touze and Finnigan volunteering, and wanted to conduct the interview while the pair was volunteering. Le Touze suggested Woodland Villa, so reporter Lois Ann Baker stopped by during the home’s pet-therapy program one day.

“I really enjoyed the story,” Doran says.

“She said we’re a friendly home and that they enjoy coming here. It was an honour for us, too, (because) we really enjoy having them come here.”

Doran says the pet-therapy program brings a lot of value to residents. When Le Touze and Finnigan are at Woodland Villa, they circle the home, visiting rooms that are marked with a paw print. This sign means residents have requested a visit.

Doran says the atmosphere is always upbeat when Le Touze and Finnigan visit. In fact, many of the home’s 111 residents look forward to the program.

To qualify as a therapy dog, Finnigan went through a lengthy training program. Finnigan has a gentle nature and responds well to residents, Doran says. “The residents are happy when they see an animal come in, and Finnigan is a very friendly dog.”

The St. John Ambulance Therapy Dog Program’s website explains the positive impact animals can have on people with cognitive impairment.

“Through petting, affection, and regular visitation of a dog, patients/residents find peace in the gentle contact with the dog and in its quiet presence,” the site says. “(People) talk more to others, participate in activities, eat and sleep better, smile more. As a result their quality of life is improved.”

If you have a story you would like to share with the OMNIway, please contact newsroom at 800-294-0051, ext. 23, or e-mail deron(at)

If you have feedback on this story, please contact the newsroom at 800-294-0051, ext. 23, or e-mail deron(at)

Residents’ individual rights top of mind at Woodland


‘A couple wanting to explore a bit has that right’

Monday, January 27, 2014 — Natalie Hamilton

Long-term care residents have the right to explore their feelings and can and do pursue relationships in their own home, an administrator says.

When asked what’s top of mind when it comes to sexuality and safety in long-term care, Woodland Villa administrator Michael Rasenberg says it’s “the individual rights of residents.”

“It’s such a fine line as to what rights they have in regards to their feelings and (interactions) between each other,” Rasenberg says.

“A couple wanting to explore a bit has that right, as long as they’re consenting and it’s in an appropriate setting.”

Woodland has a few married couples residing at the 111-bed long-term care home in Long Sault, Ont. Some spouses share rooms, others do not. When they visit each other, what they do behind closed doors is up to them, Rasenberg says.

However, the feelings between male and female residents aren’t always mutual. Occasionally staff members at the home find themselves in a position where a relationship or the desire for a companionship poses an ethical dilemma. In such cases, Rasenberg says the home turns to OMNI’s corporate document, The OMNIway Ethical Framework, for guidance.

For instance, questions arise when a resident is approached by another resident and it’s evident the first resident is not welcoming those advances. When it’s clear the affection isn’t shared by both individuals, it must be investigated from a safety perspective, the administrator says.

If there’s a case involving two consenting residents but a power of attorney who is displeased with the relationship, the home airs on the side of the residents. In one situation, residents said to staff “our rights aren’t being respected here’ – and they’re right. We talked about their rights and set some parameters from a safety aspect and it’s worked out well,” Rasenberg says.

Men and women living together, coupled with cognitive impairment, can present a host of moral, ethical, safety and security issues.

The OMNIway is taking a closer look at sexuality and safety in long-term care. Through a series of stories, interviews and videos, Axiom News is exploring the rights, risks and regulations related to the issue of sexuality and safety.

Stay tuned to the OMNIway for stories unpacking these issues.

If you have feedback on this article or a story idea to share, please e-mail natalie(at) or call Axiom News at 800-294-0051.

A ‘true love story’ at Woodland Villa

Collaboration reunites husband and wife

October 7, 2013 — Deron Hamel

A husband and wife have been reunited at Woodland Villa, thanks to collaboration between the Cornwall-area long-term care home, a hospital and the regional Community Care Access Centre (CCAC).

Life enrichment co-ordinator Lisa Doran says residents Gaston and Molly Duchesneau have been living happily together since Sept. 9 when Gaston moved into Woodland Villa.

Gaston-Molly Duchesneau

Reunited: Gaston and Molly Duchesneau are happy together at Woodland Villa.

After Molly moved into the home in early August, the couple didn’t know if they would ever be able to live together again, but the efforts of resident services co-ordinator Denise Partridge, The Ottawa Hospital and Champlain CCAC resulted in the couple reuniting.

The three parties put “a lot of work” into making sure the Duchesneaus would be reunited, says Doran.

Prior to the couple moving into Woodland Villa, Gaston was Molly’s primary caregiver, until he required surgery in Ottawa. During this time Molly moved into Woodland Villa but was concerned the change would mean she and her husband would not be able to live together again.

Doran describes the couple as a “true love story.”

“Molly was anxious all morning, pacing the halls, asking staff if he was actually coming or if something changed and he wasn’t able to come,” Doran tells the OMNIway.

“But let me tell you at 11:35 a.m., when the Ottawa civic transportation van pulled up, you could see Molly and staff jumping out of their skin, waiting in anticipation for him to come through the doors.

Doran says the entire Woodland Villa team is touched by the Duchesneaus’ story.

“It was pretty special to see them reunite again,” she says. “They’re taking care of each other again and life is grand for them. . . . It’s as though they were never apart.”

If you have feedback on this story, please call the newsroom at 800-294-0051 or e-mail deron(at)