West Lake Terrace putting lifts and transfers to music

West Lake Terrace 3

Staff members laying groundwork for OMNI Video Challenge

West Lake Terrace has been tasked with creating a video about safe resident lifts and transfers for the OMNI Video Challenge, and managers have been busy laying the foundation for a series of songs demonstrating the quality improvement measure. Read more

Santa visits West Lake Terrace — twice

Volunteer Larry Tilander and resident Joyce Cowley spend time together at West Lake Terrace on Christmas Day.

Volunteer Larry Tilander and resident Joyce Cowley spend time together at West Lake Terrace on Christmas Day.

Volunteers make a difference to residents on Christmas Day

Two volunteers who donned Santa Claus costumes Christmas Day and stopped by West Lake Terrace to visit residents are being thanked for their generosity during the holiday season. Read more

West Lake Terrace working to minimize restraints

Home aims to reduce numbers by 50%

Continuous quality improvement is important to caregivers at West Lake Terrace, and this focus is helping the Prince Edward County long-term care home in its mission to reduce restraints. Read more

PSWs champion improved ADL rates at West Lake Terrace

Success leads to improvement in residents’ quality of life in other ways

West Lake Terrace’s personal support workers (PSWs) have been champions at improving late-loss activities of daily living (ADL) for residents at the 47-bed long-term care home, says administrator Neil Peterson. Read more

Four West Lake Terrace managers get soaked

Home raises $300 for ALS research

Four West Lake Terrace managers took the Ice Bucket Challenge Aug. 21 in an event that engaged residents and raised money for amyotrophic lateral sclerosis (ALS) research in the process. Read more

Tanya the Turkey a source of inspiration at West Lake

Tanya the Turkey is seen here outside West Lake Terrace.

Tanya the Turkey is seen here outside West Lake Terrace.

Wild bird’s presence is calming resident agitation

Friday, February 28, 2014 — Deron Hamel

Sometimes inspiration for resident-centred care comes from an unexpected source, as the West Lake Terrace team has recently discovered.

When a wild turkey began showing up at the Prince Edward County long-term care home — ironically around Thanksgiving in October — staff members noticed the positive impact the bird was having on residents, especially those with cognitive impairment.

Nicknamed Tanya the Turkey, the bird has since taken to hanging around the home’s front door, often peeking into the windows.

Registered nurse Tracy Dowdall says one resident who has cognitive impairment and is often affected by agitation will become calm when he sees the turkey.

It can be challenging to divert this resident’s attention, Dowdall notes, but Tanya the Turkey has done an excellent job at making the resident happy.

“When she comes to a window, we will bring this resident in his wheelchair so he can see her, and he calms right down,” Dowdall tells the OMNIway. “Ordinarily, this resident’s attention wanders very quickly, but when Tanya the Turkey is in sight his attention stays.”

In fact, the resident will often look for the bird, sitting by the dining room windows waiting for her to appear.

And this isn’t the only resident who has taken a shine to the turkey, Dowdall says. Since this has been a harsh winter, residents have stayed indoors more than usual, so many people who usually enjoy going outside have looked to Tanya the Turkey to provide stimulation, she says.

“It’s really neat to look outside and see the breast feathers of a wild turkey pressed up against a window,” Dowdall says.

Tanya the Turkey is also proving to be a source of motivation for residents involved in the home’s physiotherapy program. Dowdall notes how when Tanya is hanging around, the physiotherapy assistants promise residents they will get to visit her when they’ve completed their exercises.

Staff members have been feeding the bird to ensure she keeps returning. Dowdall has also been in contact with a local bird expert for advice on the best feed the team can leave for Tanya.

If you have feedback on this story, or a story you would like to share with the OMNIway, please contact newsroom at 800-294-0051, ext. 23, or e-mail deron(at)axiomnews.ca.

From part-time RPN to administrator

Neil Peterson reflects on his career path at West Lake Terrace

November 25, 2013 — Deron Hamel

When Neil Peterson took a part-time registered practical nurse (RPN) position at West Lake Terrace in May 2012 he didn’t anticipate he’d become the Prince Edward County long-term care home’s administrator less than a year and a half later.

But that’s exactly what happened. Five months after Peterson started his RPN position he was promoted to part-time clinical care co-ordinator. On Oct. 28, 2013, he became the 47-bed home’s administrator, filling the vacancy left by Mary Lynn Lester, who recently retired.

As clinical care co-ordinator, Peterson worked with team members on interventions to improve several aspects of resident care, wound care, continence care, and to reduce urinary tract infections (UTIs). His ability to work with others and develop buy-in for interventions was soon noticed by OMNI management.

“I had the opportunity to tighten procedures and show some initiative in getting the staff behind me in what I wanted to accomplish, which was reducing wounds, reducing UTIs and increasing compliance with incontinence programs,” Peterson tells the OMNIway.

Through interventions Peterson and West Lake Terrace staff members worked on reducing the home’s incontinence rate from 86 per cent to 54 per cent.

“We worked with all the departments to let the entire team have a part in the process, because you need to have a solid team,” says Peterson, who worked in information technology before embarking on a nursing career.

Peterson says what he has liked best about his new role is “being able to see the entire picture” of life at West Lake Terrace. He adds he also likes bringing the OMNI vision and values to the home.

“(OMNI) has really worked well — and worked hard — to have systems that work well as a corporation,” he says.

If you have a story you would like to share with the OMNIway, please contact newsroom at 800-294-0051, ext. 23, or email deron(at)axiomnews.ca.

If you have feedback on this story, please call the newsroom at 800-294-0051, ext. 23, or e-mail deron(at)axiomnews.ca.

West Lake residents’ faces ‘lit up the dining room’

Picton home takes part in Halloween

November 8, 2013 — Natalie Hamilton

Janie Butler teared up when she saw how excited residents were to see children in costumes.

Janie Butler teared up when she saw how excited residents were to see children in costumes.

Janie Butler teared up when she saw how excited residents were to see children in costumes.

West Lake Terrace was her first stop when she took her daughter trick-or-treating Oct. 31. Butler, acting life enrichment co-ordinator, and two other staff members with their children stopped by the Picton home on Halloween.

“The residents’ (faces) lit up the dining room,” Janie says.

“They were so happy to see the kids. It brought a tear to my eye because they were so overwhelmed by their little faces.”

Butler was also involved earlier in the day arranging Halloween activities for residents.

“I think it’s important to celebrate Halloween because it’s a past tradition they would have celebrated with their own children,” Butler says.

“It’s important to keep them involved in such activities, celebrating holidays of all kinds.”
For Halloween, staff dressed up in costumes and residents who wished wore disguises too.

West Lake provided a buffet of treats, including, peanut butter coffin-shaped sandwiches, pumpkin Rice Krispie squares, cupcakes, fresh fruit and yogurt dip and hot apple cider.

Resident Georgie Macey, dressed as a purple witch, won the best residents’ costume honour.
Staff member Wanda Sensenstein won for being dressed as a Day of the
Dead girl.

If you have a story you would like to share with the OMNIway, please contact newsroom at 800-294-0051, ext. 23.

If you have feedback on this story, please call the newsroom at 800-294-0051, or e-mail natalie(at)axiomnews.ca.