(VIDEO) How a summer job 29 years ago turned into a career

PETERBOROUGH, Ont. – It was the summer of 1985 when Sarah Roote took a job at Springdale Country Manor, thinking it would just be a temporary position. Read more

Preventative measures, education keeping infection rate low at Springdale


Infection rate well below ministry benchmark

Stepping up preventative measures and resident education are some of the factors being attributed to Springdale Country Manor’s low rate of resident infections. Read more

Springdale recognizes special caregiver, mentor to registered staff


Home awards Everyday Hero, Inspired Leader to staff

Wednesday, July 2, 2014 — Natalie Hamilton

ORILLIA, Ont. – Springdale Country Manor staff wouldn’t hesitate to put its own loved ones in the caring and capable hands of Sandra Munro.
The highly-regarded personal support worker (PSW) is the 68-bed Springville long-term care home’s Everyday Hero.

Munro is a long-tenure employee and a valuable supportive measures resource, OMNI Health Care managers heard recently.

“Beyond her (Behavioural Supports Ontario) training, Sandra truly encompasses everything it requires to care for residents with responsive behaviours,” King said.

“Around our table we always say if it’s someone we loved we’d want Sandra taking care of them. It will be a real pleasure to present (this award) to Sandra.”

OMNI honoured staff members from its 18 long-term care homes May 7 during the second annual Awards and Recognition Night at Fern Resort.
Springdale also recognized registered practical nurse Robin Coleman as its Inspired Leader. About a year ago, Coleman stepped into Springdale’s PSW initiative position.
“Robin has done incredible, incredible work in becoming a leader,” King said. “She is absolutely a mentor to all the registered staff and the floor staff.”

The Inspired Leadership award acknowledges employees who consistently motivate, inspire and enable others to provide the kind of care that benefits residents in every aspect of their lives.
“I can’t imagine that we would want to go through a day without Robin,” King continued. “She is absolutely an inspiration to my team and me as well.”
“It’s a real pleasure to accept these awards and take them to our home,” King added.
Following the awards presentations, managers were entertained by singing impressionist Matt Gauthier and tried their hand at crown and anchor, blackjack, poker and roulette for a chance to win prizes.

The gala evening featured a Viva Las Vegas theme.

Read more about OMNI’s inspired leaders and everyday heroes in upcoming stories.
If you have feedback on this article or a story idea to share, please e-mail natalie(at)axiomnews.ca or call the newsroom at 800-294-0051.

Springdale families applauded for helping form councils at other homes

Pleasant Meadow

Pleasant Meadow Manor LEC attests to the difference a supportive philosophy makes

Monday, March 31, 2014 — Deron Hamel

Pleasant Meadow Manor life enrichment co-ordinator (LEC) Chris Garden is applauding the Springdale Country Manor family council for helping families at her home establish their own council.

The LEC adds that the Springdale Country Manor group has a clear message they pass on to family members at other long-term care homes: family councils should exist to support staff members, not find fault.

By being supportive of staff members, family councils can help enhance a home’s atmosphere, Garden says. It’s a philosophy she says has made a difference at the Norwood long-term care home.

“Staff members are happier; they work together better, they’re there for the residents more, the home just flows better,” Garden says. “This makes a huge difference.”

Garden adds that with a supportive atmosphere, staff members work together better as a team, as opposed to working in individual “silos.”

“Everybody is happier,” says Garden, adding the Springdale families have come to Norwood twice to help her home’s council.

The OMNIway recently spoke with Springdale Country Manor family council chair Carol Delahey about the success the family council — whose members prefer to call a “family circle” — has had spreading its message to other long-term care homes in the Peterborough area.

To help promote a supportive culture in long-term care homes, the Springdale Country Manor families also share the initiatives they undertake, such as the Guardian Angels program, which sees staff members who go above and beyond for residents.

Delahey says the rationale behind creating a supportive atmosphere is simple.

“If we want the residents to be happy, we have to have happy staff members,” she says.

If you have a story you would like to share with the OMNIway, please contact newsroom at 800-294-0051, ext. 23, or email deron(at)axiomnews.ca.

If you have feedback on this story, please call the newsroom at 800-294-0051, ext. 23, or e-mail deron(at)axiomnews.ca.

Guardian Angels program honouring outstanding staff


Initiative aimed at keeping morale high

Wednesday, March 26, 2014 — Deron Hamel

The Guardian Angels initiative is one example of a successful program the Springdale Country Manor family council is sharing with other long-term care homes.

The program sees families at the Peterborough County long-term care home vote on staff members who have gone above and beyond the call of duty to enhance residents’ quality of life. All staff members are eligible for a nomination as are contract workers, such as physiotherapists and hairdressers.

Families and staff members vote for people working at the home who catch their eye, and the names of those staff members are written on a piece of paper and placed in the “guardian angel box” at the front desk.

The names are then taken out at family council meetings and counted. The staff members who receive the most nominations will become the monthly “guardian angel.”

“And we try to recognize staff from (different departments) so that each month it’s not just one area that’s being covered,” explains family council chair Carol Delahey.

After staff members have been selected by the home’s family council, Delahey interviews them and then does a write-up about the person.

“I try to find out lots of things about them — why they work at the home, what they like best, etc., and then I do an interview and take a photo of them,” Delahey says.

Staff members who are named a guardian angel will receive a recognition pin that has been designed by the family council, which features angel wings on each side. The staff members’ photos are attached to the biography Delahey writes for them and this is displayed in common areas of the home. At the end of the month the photo is placed on the home’s “wall of honour.”

The Springdale Country Manor family council members share the idea for the Guardian Angels initiative with other long-term care homes they visit as part of their mission to help create strong councils at area homes.

The Guardian Angels program is one of the things homes can do to build staff morale and draw attention to the good work they do, Delahey says.

“If we want the residents to be happy, we have to have happy staff members,” she says.

If you have a story you would like to share with the OMNIway, please contact the newsroom at 800-294-0051, ext. 23, or e-mail deron(at)axiomnews.ca.

If you have feedback on this story, please call the newsroom at 800-294-0051, ext. 23, or e-mail deron(at)axiomnews.ca.

Springdale’s family circle forms ring of support and positivity


Successes and ideas shared with other long-term care homes

Tuesday, March 25, 2014 — Deron Hamel

In the world of family councils, the group at Springdale Country Manor is nothing short of a team of superstars.

In fact, they don’t even call themselves a family council, opting instead to use the term “family circle.” This term is much more friendly, welcoming and, indeed, more reflective of what the group of family members stands for, says chair Carol Delahey.

One of their missions is to highlight the great work that goes on in long-term care homes and to give kudos to staff members whenever possible.

Family councils, Delahey emphasizes, should not be bodies that exist to lay blame or find fault in a long-term care home’s staff. Instead, these groups should be supportive of staff members and highlight the good work they do every day.

This, she says, encourages a positive atmosphere for staff members, which helps people enjoy their jobs more. The trickle-down effect can lead to a happier environment for residents, Delahey says.

This is the message that Springdale Country Manor families bring to the other long-term care homes in the region they visit. Yes, this family council visits other OMNI Health Care long-term care homes as well as other homes in the Peterborough area, sharing their successes and encouraging family councils that support long-term care home staff members.

“We visit other homes and we take these ideas to these homes,” Delahey tells the OMNIway.

Springdale families have even consulted with other long-term care homes to help them establish councils when they had challenges forming them, Delahey notes.

For example, when OMNI’s Pleasant Meadow Manor experienced challenges forming a family council, the Springdale group met with life enrichment co-ordinator Chris Garden to help form one, Delahey says.

The Springdale Country Manor families also share with other councils the programs they have to promote staff confidence.

One of these programs is Guardian Angels, with families voting for staff members they see go above and beyond the call of duty to create a happy environment for residents. (The OMNIway will be featuring a story on this program later this week.)

So, how does Springdale Country Manor’s family council get families from other homes interested taking the first step forward to form their own council? Often, it’s as simple as asking them to meet for coffee, Delahey says.

“Everyone likes to go to Tim Hortons,” she chuckles.

If you have a story you would like to share with the OMNIway, please contact newsroom at 800-294-0051, ext. 23, or e-mail deron(at)axiomnews.ca.

If you have feedback on this story, please contact the newsroom at 800-294-0051, ext. 23, or e-mail deron(at)axiomnews.ca.

More NPs in LTC will build upon individualized care: administrator


Maureen King commends province for announcement

March 17, 2014 — Deron Hamel

The 75 new, in-house long-term care nurse practitioners (NPs) the province has promised to fund over the next three years will play an important part in strengthening individualized, person-centred care in the sector, says Maureen King.

Nurse practitioners, says Springdale Country Manor’s administrator, “are phenomenal” for the long-term care sector because they can address many unique resident-care issues that need immediate attention. Residents are used to having this type of person-centred care, King adds.

Having accessed NPs through the Central East Local Health Integration Network’s Nurse Practitioners Supporting Teams Averting Transfers (NPSTAT) program, King says she has seen first-hand the difference timely, in-house care makes to the Peterborough-area long-term care home’s residents.

Through NPSTAT, NPs visit long-term care homes in the LHIN’s catchment area to provide on-site care for medical issues that front-line staff members are unable to treat. Some of their work includes writing prescriptions for antibiotics, administering IV therapies, doing post-fall assessments and performing G-tube reinsertions.

“Physicians have full practices and we’re looking for an answer in a timely manner — as in right now — and (without access to an NP)  we’re mostly told that we have to wait until the end of the physician’s work day which could be hours and hours,” King explains.

“It is nice to have someone in the situations that we deal with to come now because that is their role. It’s also good that we are not sending people to emergency rooms. It’s very upsetting for our residents if we have to send them to hospital.”

While a hospital visit can negatively impact the quality of life for anyone, it can be especially traumatic for a person living with a cognitive impairment — and a significant portion of the long-term care resident population consists of people with Alzheimer’s disease and dementia, King notes.

In addition to being added to long-term care homes’ staffing mixes, NPs can soon expect to see their scope of practice expanded. Through Bill 179, the federal government has approved NPs to prescribe more medications and order most lab tests. The next step is for the provinces to approve the legislation.

Click here to read more about the Ontario government’s announcement.

If you have a story you would like to share with the OMNIway, please contact newsroom at 800-294-0051, ext. 23, or e-mail deron(at)axiomnews.ca.

If you have feedback on this story, please contact the newsroom at 800-294-0051, ext. 23, or e-mail deron(at)axiomnews.ca.