Sarah McAdams demonstrates what Supportive Measures is every day, says Susan Towns
Wednesday, May 28, 2014 — Deron Hamel
When Pleasant Meadow Manor personal support worker (PSW) Sarah McAdams walks through the door of the Norwood long-term care home at the start of her shifts, she always has a smile on her face, says her colleague Susan Towns.
This is a characteristic of McAdams’ that has always stood out for Towns, who is Pleasant Meadow Manor’s nursing administrative services manager (NASM).
“She’s a ray of sunshine every time she walks through the door,” Towns says. “Her smile lights up the home and she always has a kind word to say for everybody.”
Towns nominated McAdams for the Pleasant Meadow Manor’s Everyday Hero award because the PSW “demonstrates — and is the picture of — what Supportive Measures truly is,” the NASM says, referring to OMNI’s core program that develops individualized approaches to care.
Through her gentle, friendly approach, McAdams has gained residents’ trust and is a favourite team member among the 61 people living at Pleasant Meadow Manor, Towns says.
“She always has a positive approach and manner with them, and approach is the key to working with people when it comes to care,” Towns says. “She always has a smile on her face and that opens the door.”
Towns notes that because of McAdams’ demeanour, residents work well with her when it comes to having their care provided.
“It’s all about approach; it truly is,” the NASM says.
OMNI Health Care hosted an awards presentation at the managers’ forum at Fern Resort in Orillia in early May. Team members from 17 long-term care homes were presented with Everyday Hero and Inspired Leader awards during a special ceremony May 7.
The Everyday Hero program is running at OMNI’s long-term homes. The initiative began nine years ago to recognize employees’ hard work and dedication to residents.
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